Send these details in the first message
- Open the relevant catalogue and save the product link or full screenshot.
- Add the category or style reference so it is easy to trace.
- State the quantity, destination country, and preferred colour or size.
- Include one or two detail images if the strap, hardware, interior, or packaging matters.
- Mention any specific quality expectations — material grade, stitching standard, or logo placement.
A useful first message
"Hello GunongTrade. I am checking this bag reference [attach screenshot or catalogue link]. I need one piece in black, shipping to [your country]. Please confirm whether this option or a close alternative can be checked now. I am looking for gold-tone hardware and a structured silhouette."
A clear first message with the reference already attached saves time for both sides. Avoid sending only a brand name or a vague category description — those require multiple back-and-forth messages before we can give you a useful answer.
Response times
WhatsApp messages are typically answered within a few hours during business days (Monday to Saturday, GMT+8 time zone). Simple availability checks are often resolved in the same conversation. Detailed inquiries involving multiple styles, custom packaging, or special logistics arrangements may require additional time to confirm with the relevant team.
What happens after you message us
- We review your reference and check current catalogue availability.
- If the exact style is available, we confirm the exact specifications and estimated preparation time for your destination.
- If the exact style is not currently available, we suggest the closest alternatives with comparison details.
- Once you confirm the order details, we prepare the items and share packaging photos for your approval before dispatch.
- Tracking information is sent through WhatsApp as soon as it is available.
That sequence is written out checkpoint by checkpoint — including the stage where you see the prepared piece before anything is packed — on the how the ordering process works page.
Before opening WhatsApp
Catalogue entries change frequently. Sending the actual link or screenshot is more reliable than sending only a product name. For preparation help before your first inquiry, browse the Bag Catalogue Guides to understand materials, sizing, and quality evaluation.
For answers to common questions about ordering, shipping, payments, and samples, read the Buyer FAQ before messaging.
If you would rather know who you are dealing with before you write, the about page sets out what GunongTrade does, which buyers it works with, and what the site deliberately leaves out.
After-sales support
If you have received an order and have questions about the items — sizing discrepancy, material variation, or any other concern — contact us through the same WhatsApp thread used for the original order. Include clear photos of the received items so we can address your concern efficiently. Keep your order conversation active for tracking updates and any follow-up questions.
What to send, who carries the return shipping cost, and how a claim is resolved are set out in the returns and exchange policy. Preparation, dispatch, reference transit windows, and customs rules are on the shipping and delivery policy page.
Which language to write in
Inquiries are handled in English, Arabic, and Russian. Write in the language you are most comfortable describing measurements and quality expectations in, because the reply will come back in the same language and precision matters more than politeness here. Mixed messages are fine — a Russian message with English measurements, or an Arabic message that quotes an EU shoe size, is easier to answer than a vague one.
How quickly a reply arrives
Messages are answered during working hours, Monday to Saturday, GMT+8. Inquiries that arrive overnight are read in the next working session, so a message sent at 02:00 Central European Time is normally answered the same day. A single reference with a clear question is answered fastest; requests that compare four or five styles, or that ask for packaging photos before any decision, take longer because each detail has to be checked against the current album entry.
If the exact reference cannot be checked
Send one or two alternatives in the same message — a similar shape, a different colourway, or the same style in the next size up. Album entries move, and a well-prepared message with a second choice usually comes back with something usable on the first reply instead of a follow-up round of questions.