Send these details in the first message
- Open the relevant catalogue and save the product link or full screenshot.
- Add the category or style reference so it is easy to trace.
- State the quantity, destination country, and preferred colour or size.
- Include one or two detail images if the strap, hardware, interior, or packaging matters.
- Mention any specific quality expectations — material grade, stitching standard, or logo placement.
A useful first message
"Hello GunongTrade. I am checking this bag reference [attach screenshot or catalogue link]. I need one piece in black, shipping to [your country]. Please confirm whether this option or a close alternative can be checked now. I am looking for gold-tone hardware and a structured silhouette."
A clear first message with the reference already attached saves time for both sides. Avoid sending only a brand name or a vague category description — those require multiple back-and-forth messages before we can give you a useful answer.
Response times
WhatsApp messages are typically answered within a few hours during business days (Monday to Saturday, GMT+8 time zone). Simple availability checks are often resolved in the same conversation. Detailed inquiries involving multiple styles, custom packaging, or special logistics arrangements may require additional time to confirm with the relevant team.
What happens after you message us
- We review your reference and check current catalogue availability.
- If the exact style is available, we confirm pricing, minimum quantity, and estimated preparation time for your destination.
- If the exact style is not currently available, we suggest the closest alternatives with comparison details.
- Once you confirm the order details, we prepare the items and share packaging photos for your approval before dispatch.
- Tracking information is sent through WhatsApp as soon as it is available.
Before opening WhatsApp
Catalogue entries change frequently. Sending the actual link or screenshot is more reliable than sending only a product name. For preparation help before your first inquiry, browse the Bag Catalogue Guides to understand materials, sizing, and quality evaluation.
For answers to common questions about ordering, shipping, payments, and samples, read the Buyer FAQ before messaging.
After-sales support
If you have received an order and have questions about the items — sizing discrepancy, material variation, or any other concern — contact us through the same WhatsApp thread used for the original order. Include clear photos of the received items so we can address your concern efficiently. Keep your order conversation active for tracking updates and any follow-up questions.